COVID-19 Our policies

UpdatedDecember 2022

Dear customers
We aim to reduce the spread of COVID-19 and protect the lives and livelihoods of our customers and contractors.

Requirements for our Laundry Ladies and Lad

If you, our customer tests positive for COVID-19, you will need to let us know and cancel your service bookings with us for the 7 days that you need to self-isolate.

If a Laundry Lady or Lad tests positive for COVID-19, they will need to cancel any services booked with them during the 7 days they need to self-isolate. Where possible we will have another Laundry Lady or Lad look after you during this period.

We currently do not mandate vaccinations for our Laundry Ladies and Lads in New Zealand, however if you have special requirements, we recommend that you get in touch with us. You may also request contactless pickup and delivery or for your Laundry Lady or Lad to wear a face mask by providing this information in the booking notes at time of booking.

Fully operational

Our Laundry contractors are operating under strict hygiene practices and will continue to follow all of the procedures as outlined below:

Washing hands regularly
Carrying Hand Sanitiser in their cars and regularly using after pickup and deliveries
Wearing disposable gloves whilst handling washing and throw these out after every washing job
Offering hot washes instead of cold washes if customer requires it
If a contractor or member of their household gets sick, is in quarantine or is awaiting test results for COVID-19 they will cease working immediately for 14 days or until all clear
Wear masks in areas that are required to do so by the State’s health department
Contact details of all customers are kept on file if any contact tracing needs to occur

Contactless pickup and delivery is available in all areas, contact your local Laundry Lady or Lad to organise.

Our policies for customers

We ask that all customers follow and agree to these policies when booking laundry services with us

If you or a close contact has tested positive for COVID-19, and are in isolation, you must let us know and cancel your booking immediately. You may rebook your service with us only after you and all members of your household have been given the all clear.
Please limit face to face contact with our laundry contractors wherever possible by leaving your laundry at your front door or a specified location for pickup – we recommend contactless pickup and delivery when needed.

We will continue to operate while it is safe to do so and we are following advice from Australian Government and State Health Departments during this time.