Terms and Conditions
Terms and Conditions
1. By using the Website, you acknowledge that you have read, understood,
and accepted these Terms and you agree to always abide by them.
These Terms will apply to any order that Laundry Lady accepts from you via its website,
phone, text or by email. Laundry Lady may change these Terms (including pricing)
from time to time and it is the latest version of these Terms
published on our website which will apply at the applicable
time of your order.
2. All requests for Services are subject to availability and
our acceptance. Where you submit a booking for Services
through Laundry Lady’s online ordering system which you access via
our website, we will confirm our acceptance by sending you a written
from time to time and it is the latest version of these Terms
published on our website which will apply at the applicable
time of your order.
2. All requests for Services are subject to availability and
our acceptance. Where you submit a booking for Services
through Laundry Lady’s online ordering system which you access via
our website, we will confirm our acceptance by sending you a written
confirmation of its acceptance of your order and any other relevant contact information.
3. You can cancel your order any time up to 3 hours before
Laundry Ladys specified collection time for your laundry.
Cancelling your order less than 3 hours before a the specified
collection time will incur a $15.00 (including GST) administration
charge which you agree you is reasonable and that you are
responsible for.
4. Laundry Lady may cancel your order at any time by notice if:
a. you breach these Terms or it becomes reasonably
apparent you are likely to breach these Terms; or
b. there is an intervening event outside its our reasonable
control which make the performance of the Services
impossible in accordance with the timeframes applicable ;
or
c. you fail to make items available for collection at the
required time and place; or
3. You can cancel your order any time up to 3 hours before
Laundry Ladys specified collection time for your laundry.
Cancelling your order less than 3 hours before a the specified
collection time will incur a $15.00 (including GST) administration
charge which you agree you is reasonable and that you are
responsible for.
4. Laundry Lady may cancel your order at any time by notice if:
a. you breach these Terms or it becomes reasonably
apparent you are likely to breach these Terms; or
b. there is an intervening event outside its our reasonable
control which make the performance of the Services
impossible in accordance with the timeframes applicable ;
or
c. you fail to make items available for collection at the
required time and place; or
d. if we consider that any item does not correspond with
your order, is damaged, has no information about its
content or cleaning instructions or does not fall within
items we would ordinarily accept in the ordinary course
of business.
5. Laundry Lady will use reasonable endeavours to pick-up and deliver
items at the times specified in your order but does not warrant that
it will do so nor will it be required to compensate you in relation to
the same .
6. An invoice for the Services will be emailed to you once your laundry
is completed and Laundry Lady will deliver your laundry once you
have paid the invoice. Laundry Lady reserves the right to withhold
your laundry until payment is received in full.
7. We may change our price for the Services at any time by updating
the same on our Website. Current pricing is outlined on the
website pricing calculator and it will be the price calculated at the
time of your order that will apply. Your items will be counted or
weighed after collection. There is a minimum service fee of $60
(Inclusive of GST) per pickup. We are only required to launder those
items the subject of your order. If additional items are provided, then
subject to our acceptance of the same, we are entitled to charge you
(and you must pay) for the laundering of such item based on the
then current pricing.
8. Payment is accepted by Credit Card or Debit Card via the online
payment link in the invoice. A 2.3% merchant/payment processing
fee is added to all invoices. Alternative payment options may attract
a reasonable administration fee.
9. If you fail or refuse to accept delivery of items at an the agreed
and/or notified time, a storage and redelivery fee of $15.00 will be
charged to you which you acknowledge and agree as being
reasonable in the circumstances. If you fail or refuse to accept
delivery of an item for more than 60 days after the invoice date and
we have first notified you of the same, you will be deemed to have
abandoned the item and Laundry Lady may dispose of it in its sole
discretion and without incurring any liability to you.
10. You permit us to leave your laundry items at the same place as they
were collected from. You may also arrange with us to have an item
left in a safe place, collected from, or re-delivered to, a third party,
but do so at your own risk. You may, by written instruction to
Laundry Lady, request us to leave an item in an agreed location. In
all situations we may leave the Items without you being present
and/or signing for delivery and Laundry Lady will not be liable to you
for any damage to or loss of the item after it is delivered.
11. Our Website is made available free of charge, although there are
charges for Services available through our Website, We do not
guarantee that our Website, or any content on it, will always be
available or be uninterrupted. Access to our Website is permitted on
a temporary basis. We may suspend, withdraw, discontinue or
change all or any part of our Website without notice. We will not be
liable to you if for any reason our Website is unavailable at any time
or for any period.
12. If something goes wrong with your item whilst in Laundry Lady’s
care and it proves to be due to the fault of Laundry Lady, it will
refund your money for the laundry service of that item, however
Laundry Lady accepts no responsibility for items that are damaged
in the normal course of the laundry process.
13. To the maximum extent permissible by law, Laundry Lady accepts
no responsibility whatsoever for any item that is lost or damaged in
the laundry process as a result of the Services due to your failure to
remove paper, tissues, pins, jewellery, coins, keys, pens, amongst
others and any other similar objects or possessions (collectively
Possessions), from the item nor will it accept responsibility for any
Possessions that are lost or damaged.
14. Laundry Lady uses a cold washing laundry process and machine
drying process (unless otherwise first requested and accepted at the
time of order). We will use reasonable endeavours to separate the
items into lights and darks but accept no liability or responsibility if
there is any bleeding or colour transfer during the laundry process.
15. To the maximum extent permissible by law and clause 21 below,
under no circumstances will Laundry Lady’s service be
liable to you and we exclude all liability whatsoever for: your use of,
or inability to use the Website; your use or reliance on any content
displayed on the Website; damage to or corruption/loss of data; any
changes or limitations (including any suspension of your use of our
Website or related Services), or any permanent or temporary
cessation in the availability of our Website (or any part of it or any
associated Services); loss or damage caused by a virus, distributed
denial-of-service attack, or other technologically harmful material
that may infect your computer equipment, computer programs,
data or other proprietary material due to your use of our Website or
to your downloading of any content on it, or on any Website linked
to it; the use of your account data by any person other than yourself
through your failure to adequately protect your security details for
accessing our Website; any indirect or consequential loss or
damage, nor shall we be liable to you for any loss of profit,
anticipated savings, loss of business, business interruption or loss of
business opportunity.
16. If an item requires special care, you must bring that to Laundry
Lady’s attention and outline clearly (by providing us with written
notification) what these requirements are. (and if we have
reasonable concerns regards the special care
instructions/requirements, we reserve the right to decline to launder
that item). If you do not do so, Laundry Lady may wash launder the
item according to its care label or normal laundry process if there is
no care label. You acknowledge and agree that any advice,
recommendation, information or assistance that may be provided
by Laundry Lady is provided in good faith and in reliance upon the
accuracy and completeness of information provided by you.
17. Not withstanding anything to the contrary in these Terms, you
acknowledge and agree that while we take all care and attention in
providing the Services there are certain limitations to the Services
and as such the prior age, nature, condition and state of repair of the
laundry items may have a significant Impact on the final result and
outcome of the Services on laundered Items. Laundry Lady does not
warrant and/or assume any responsibility:
a. For loss or damage arising from inherent weaknesses of or defects in
the materials that make up or comprise the laundry items; or
b. For loss or damage in relation to trimmings, buckles, zips, poppers,
badges, beads, sequins, buttons and other ornamental Items; or
c. For loss or damage to valuable, branded and/or luxury laundry items
that should have been hand washed and carefully dried by you (In
accordance with the care Instructions). We accept no liability and/or
responsibility for loss or damage to the same even where we might
erroneously accept such Items; or
d. that it will be able to remove all types of stains and will only provide
a regular stain removal treatment if requested to do so.
18. By accepting payment of any sum after its due date, Laundry Lady
does not waive its right either to require payments as they fall due or
to suspend or end these Terms.
19. If you do not pay us any sum on the due date for payment, interest
at the rate of 15% per annum will be charged on that amount
calculated daily from the due date until the actual date of payment
in full.
20. You will be in default if you do not pay us when money is due for
payment or fail to comply with any other obligation under these
Terms. Without prejudice to any of our other rights and remedies,
You agree to pay on default all costs and expenses (including,
without limitation, our reasonable legal fees and debt collection
fees) incurred by Laundry Lady in collecting any amounts owed
and/or in exercising our rights and/or enforcing these Terms and you
further indemnify Laundry Lady against any losses, costs, damages
and expenses resulting from your failure to pay.
22. We are the owner or the licensee of all intellectual property rights in
our Website, and in the material published on it. Those works are
protected by copyright laws and treaties around the world. All such
rights are reserved. You are granted permission to electronically
copy and to print hard copy portions of the Websites content for the
sole purpose of using the Website, accessing the Services and as an
information resource. Any other use of materials on this site,
including reproduction for purposes other than those noted above,
modification, distribution, or republication, without our prior written
permission is strictly prohibited. We do not warrant or guarantee
that our Website will be secure or free from bugs or viruses.
23. When a dispute arises, you must notify Laundry Lady of the dispute
by giving written notice specifying the nature of the dispute, the
outcome sought and the action believed necessary under the
circumstances that will assist in settling the dispute. Each party will
then in good faith attempt to resolve the dispute by negotiation. If
the dispute is not resolved within 14 days of receiving the notice (or
any further period as the parties may agree in writing), refer the
dispute to the Disputes Tribunal or mediation. mediation shall be
conducted in terms of the Mediation Protocol of the Arbitrators’ and
Mediators’ Institute of New Zealand Inc. The mediation shall be
conducted by a mediator and at a fee agreed by the parties, failing
agreement between the parties, the mediator shall be selected, and
the mediator’s fee shall be decided, by the President for the time
being of the Arbitrators’ and Mediators’ Institute of New Zealand Inc.
24. Laundry Lady gives the consumer guarantees that are required
under the Consumer Guarantees Act 1993 or any equivalent
consumer protection legislation Australian Consumer
Law. However, all other terms, representations, warranties,
guarantees and conditions (whether express or that might
otherwise be granted or implied by law) in relation to our Website
and/or any Services supplied are expressly excluded to the
maximum extent permitted by law, unless first agreed by Laundry
Lady in writing. Without limiting the application of the CGA, to the
extent we are found liable to you for any loss or damage to any
item(s) within our possession or control at the applicable time,
despite any clauses in these Terms excluding such liability, our
maximum aggregate liability to you is limited to the lesser of either:
an amount equal to the price or fee actually paid to us by you for
those Services that directly caused the relevant loss or liability; or the
amount of Laundry Lady does not exclude, restrict or modify
any liability that cannot be excluded, restricted or modified except
to a limited extent, as between you and Laundry Lady.You
acknowledge that the CGA will not apply where you acquire any
Services for the purposes of a business.
25. You authorise us to collect, enquire, hold, retain and use the
personal information you provide to us to:
a. provide the laundry Services;
b. process your payments; and
c. enforcing our rights under these Terms;
d. maintaining our relationship with you; and
e. marketing our Services to you and to inform you about
similar products or services that we provide, unless you
indicate that you do not wish to receive such
communications by clicking the “Unsubscribe‟ link at the
bottom of any promotional email communication.
26. We will comply with our obligations under the Privacy Act 2020 at all
times, and you will have the right to request a copy of the
information about you held by us and to request the correction of
any incorrect information we hold. We will not give your personal
data to any third party other than any service providers engaged by
us.
27. We will not be liable or responsible for any failure/default to perform,
or delay in performance of, any of our obligations under these Terms
due to factors or that are caused reasons, causes or events beyond
by an event outside our reasonable control, and any time frames
applying to our obligations will be extended as reasonably
necessary.
28. These Terms constitute the entire agreement and understanding
with Laundry Lady and supersede and extinguish any previous
agreements, discussions, understandings, warranties and
representations (other than as expressly recorded in writing).
29. Laundry Lady will not be deemed to have waived any right under
these Terms unless it gives the waiver in writing.
30. Laundry Lady may assign and transfer any of its rights or obligations
under the Terms without your consent. You may not assign and
transfer any of its rights or obligations under the Terms without our
consent.
31. Laundry Lady may subcontract provision of the Services (or any part
thereof), to our Franchisees and selected partners, who may deal
with you directly.
32. The illegality, invalidity or unenforceability of a provision of these
Terms and conditions under any law shall not affect the legality,
validity or enforceability of that provision under another law or the
legality, validity or enforceability of any other provision of these
Terms Each of the clauses of the Terms operate separately. If any
clauses are struck out by a court, the remaining clauses will remain
in full force and effect.
33. These Terms are governed by Australian New Zealand law and will
be subject to the exclusive jurisdiction of the Australian New
Zealand courts.
your order, is damaged, has no information about its
content or cleaning instructions or does not fall within
items we would ordinarily accept in the ordinary course
of business.
5. Laundry Lady will use reasonable endeavours to pick-up and deliver
items at the times specified in your order but does not warrant that
it will do so nor will it be required to compensate you in relation to
the same .
6. An invoice for the Services will be emailed to you once your laundry
is completed and Laundry Lady will deliver your laundry once you
have paid the invoice. Laundry Lady reserves the right to withhold
your laundry until payment is received in full.
7. We may change our price for the Services at any time by updating
the same on our Website. Current pricing is outlined on the
website pricing calculator and it will be the price calculated at the
time of your order that will apply. Your items will be counted or
weighed after collection. There is a minimum service fee of $60
(Inclusive of GST) per pickup. We are only required to launder those
items the subject of your order. If additional items are provided, then
subject to our acceptance of the same, we are entitled to charge you
(and you must pay) for the laundering of such item based on the
then current pricing.
8. Payment is accepted by Credit Card or Debit Card via the online
payment link in the invoice. A 2.3% merchant/payment processing
fee is added to all invoices. Alternative payment options may attract
a reasonable administration fee.
9. If you fail or refuse to accept delivery of items at an the agreed
and/or notified time, a storage and redelivery fee of $15.00 will be
charged to you which you acknowledge and agree as being
reasonable in the circumstances. If you fail or refuse to accept
delivery of an item for more than 60 days after the invoice date and
we have first notified you of the same, you will be deemed to have
abandoned the item and Laundry Lady may dispose of it in its sole
discretion and without incurring any liability to you.
10. You permit us to leave your laundry items at the same place as they
were collected from. You may also arrange with us to have an item
left in a safe place, collected from, or re-delivered to, a third party,
but do so at your own risk. You may, by written instruction to
Laundry Lady, request us to leave an item in an agreed location. In
all situations we may leave the Items without you being present
and/or signing for delivery and Laundry Lady will not be liable to you
for any damage to or loss of the item after it is delivered.
11. Our Website is made available free of charge, although there are
charges for Services available through our Website, We do not
guarantee that our Website, or any content on it, will always be
available or be uninterrupted. Access to our Website is permitted on
a temporary basis. We may suspend, withdraw, discontinue or
change all or any part of our Website without notice. We will not be
liable to you if for any reason our Website is unavailable at any time
or for any period.
12. If something goes wrong with your item whilst in Laundry Lady’s
care and it proves to be due to the fault of Laundry Lady, it will
refund your money for the laundry service of that item, however
Laundry Lady accepts no responsibility for items that are damaged
in the normal course of the laundry process.
13. To the maximum extent permissible by law, Laundry Lady accepts
no responsibility whatsoever for any item that is lost or damaged in
the laundry process as a result of the Services due to your failure to
remove paper, tissues, pins, jewellery, coins, keys, pens, amongst
others and any other similar objects or possessions (collectively
Possessions), from the item nor will it accept responsibility for any
Possessions that are lost or damaged.
14. Laundry Lady uses a cold washing laundry process and machine
drying process (unless otherwise first requested and accepted at the
time of order). We will use reasonable endeavours to separate the
items into lights and darks but accept no liability or responsibility if
there is any bleeding or colour transfer during the laundry process.
15. To the maximum extent permissible by law and clause 21 below,
under no circumstances will Laundry Lady’s service be
liable to you and we exclude all liability whatsoever for: your use of,
or inability to use the Website; your use or reliance on any content
displayed on the Website; damage to or corruption/loss of data; any
changes or limitations (including any suspension of your use of our
Website or related Services), or any permanent or temporary
cessation in the availability of our Website (or any part of it or any
associated Services); loss or damage caused by a virus, distributed
denial-of-service attack, or other technologically harmful material
that may infect your computer equipment, computer programs,
data or other proprietary material due to your use of our Website or
to your downloading of any content on it, or on any Website linked
to it; the use of your account data by any person other than yourself
through your failure to adequately protect your security details for
accessing our Website; any indirect or consequential loss or
damage, nor shall we be liable to you for any loss of profit,
anticipated savings, loss of business, business interruption or loss of
business opportunity.
16. If an item requires special care, you must bring that to Laundry
Lady’s attention and outline clearly (by providing us with written
notification) what these requirements are. (and if we have
reasonable concerns regards the special care
instructions/requirements, we reserve the right to decline to launder
that item). If you do not do so, Laundry Lady may wash launder the
item according to its care label or normal laundry process if there is
no care label. You acknowledge and agree that any advice,
recommendation, information or assistance that may be provided
by Laundry Lady is provided in good faith and in reliance upon the
accuracy and completeness of information provided by you.
17. Not withstanding anything to the contrary in these Terms, you
acknowledge and agree that while we take all care and attention in
providing the Services there are certain limitations to the Services
and as such the prior age, nature, condition and state of repair of the
laundry items may have a significant Impact on the final result and
outcome of the Services on laundered Items. Laundry Lady does not
warrant and/or assume any responsibility:
a. For loss or damage arising from inherent weaknesses of or defects in
the materials that make up or comprise the laundry items; or
b. For loss or damage in relation to trimmings, buckles, zips, poppers,
badges, beads, sequins, buttons and other ornamental Items; or
c. For loss or damage to valuable, branded and/or luxury laundry items
that should have been hand washed and carefully dried by you (In
accordance with the care Instructions). We accept no liability and/or
responsibility for loss or damage to the same even where we might
erroneously accept such Items; or
d. that it will be able to remove all types of stains and will only provide
a regular stain removal treatment if requested to do so.
18. By accepting payment of any sum after its due date, Laundry Lady
does not waive its right either to require payments as they fall due or
to suspend or end these Terms.
19. If you do not pay us any sum on the due date for payment, interest
at the rate of 15% per annum will be charged on that amount
calculated daily from the due date until the actual date of payment
in full.
20. You will be in default if you do not pay us when money is due for
payment or fail to comply with any other obligation under these
Terms. Without prejudice to any of our other rights and remedies,
You agree to pay on default all costs and expenses (including,
without limitation, our reasonable legal fees and debt collection
fees) incurred by Laundry Lady in collecting any amounts owed
and/or in exercising our rights and/or enforcing these Terms and you
further indemnify Laundry Lady against any losses, costs, damages
and expenses resulting from your failure to pay.
22. We are the owner or the licensee of all intellectual property rights in
our Website, and in the material published on it. Those works are
protected by copyright laws and treaties around the world. All such
rights are reserved. You are granted permission to electronically
copy and to print hard copy portions of the Websites content for the
sole purpose of using the Website, accessing the Services and as an
information resource. Any other use of materials on this site,
including reproduction for purposes other than those noted above,
modification, distribution, or republication, without our prior written
permission is strictly prohibited. We do not warrant or guarantee
that our Website will be secure or free from bugs or viruses.
23. When a dispute arises, you must notify Laundry Lady of the dispute
by giving written notice specifying the nature of the dispute, the
outcome sought and the action believed necessary under the
circumstances that will assist in settling the dispute. Each party will
then in good faith attempt to resolve the dispute by negotiation. If
the dispute is not resolved within 14 days of receiving the notice (or
any further period as the parties may agree in writing), refer the
dispute to the Disputes Tribunal or mediation. mediation shall be
conducted in terms of the Mediation Protocol of the Arbitrators’ and
Mediators’ Institute of New Zealand Inc. The mediation shall be
conducted by a mediator and at a fee agreed by the parties, failing
agreement between the parties, the mediator shall be selected, and
the mediator’s fee shall be decided, by the President for the time
being of the Arbitrators’ and Mediators’ Institute of New Zealand Inc.
24. Laundry Lady gives the consumer guarantees that are required
under the Consumer Guarantees Act 1993 or any equivalent
consumer protection legislation Australian Consumer
Law. However, all other terms, representations, warranties,
guarantees and conditions (whether express or that might
otherwise be granted or implied by law) in relation to our Website
and/or any Services supplied are expressly excluded to the
maximum extent permitted by law, unless first agreed by Laundry
Lady in writing. Without limiting the application of the CGA, to the
extent we are found liable to you for any loss or damage to any
item(s) within our possession or control at the applicable time,
despite any clauses in these Terms excluding such liability, our
maximum aggregate liability to you is limited to the lesser of either:
an amount equal to the price or fee actually paid to us by you for
those Services that directly caused the relevant loss or liability; or the
amount of Laundry Lady does not exclude, restrict or modify
any liability that cannot be excluded, restricted or modified except
to a limited extent, as between you and Laundry Lady.You
acknowledge that the CGA will not apply where you acquire any
Services for the purposes of a business.
25. You authorise us to collect, enquire, hold, retain and use the
personal information you provide to us to:
a. provide the laundry Services;
b. process your payments; and
c. enforcing our rights under these Terms;
d. maintaining our relationship with you; and
e. marketing our Services to you and to inform you about
similar products or services that we provide, unless you
indicate that you do not wish to receive such
communications by clicking the “Unsubscribe‟ link at the
bottom of any promotional email communication.
26. We will comply with our obligations under the Privacy Act 2020 at all
times, and you will have the right to request a copy of the
information about you held by us and to request the correction of
any incorrect information we hold. We will not give your personal
data to any third party other than any service providers engaged by
us.
27. We will not be liable or responsible for any failure/default to perform,
or delay in performance of, any of our obligations under these Terms
due to factors or that are caused reasons, causes or events beyond
by an event outside our reasonable control, and any time frames
applying to our obligations will be extended as reasonably
necessary.
28. These Terms constitute the entire agreement and understanding
with Laundry Lady and supersede and extinguish any previous
agreements, discussions, understandings, warranties and
representations (other than as expressly recorded in writing).
29. Laundry Lady will not be deemed to have waived any right under
these Terms unless it gives the waiver in writing.
30. Laundry Lady may assign and transfer any of its rights or obligations
under the Terms without your consent. You may not assign and
transfer any of its rights or obligations under the Terms without our
consent.
31. Laundry Lady may subcontract provision of the Services (or any part
thereof), to our Franchisees and selected partners, who may deal
with you directly.
32. The illegality, invalidity or unenforceability of a provision of these
Terms and conditions under any law shall not affect the legality,
validity or enforceability of that provision under another law or the
legality, validity or enforceability of any other provision of these
Terms Each of the clauses of the Terms operate separately. If any
clauses are struck out by a court, the remaining clauses will remain
in full force and effect.
33. These Terms are governed by Australian New Zealand law and will
be subject to the exclusive jurisdiction of the Australian New
Zealand courts.
